Terms of Service — Raydian Health

1. Acceptance of Terms

By accessing or using Raydian Health ("the Platform"), a product of Raydian Tech, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.

These terms apply to all users of the Platform, including diagnostic laboratories, clinic administrators, staff members, and patients who receive communications through our services.

2. Description of Service

Raydian Health is a cloud-based SaaS platform that provides the following services to diagnostic laboratories and medical clinics in India:

Automated Report Delivery — PDF upload, OCR processing, AI-powered summarization, and WhatsApp delivery of medical reports to patients
Queue Management — Real-time patient queue system for clinics with WhatsApp-based notifications and commands
Q&A Chatbot — AI-powered chatbot that answers patient questions using the lab's knowledge base via WhatsApp
Doctor Advertising — Sponsored doctor referral recommendations delivered alongside report notifications

3. Eligibility

The Platform is available to:

Diagnostic laboratories and medical clinics registered and operating in India
Authorized personnel (lab administrators, staff) designated by the subscribing organization
Individuals aged 18 or older who are authorized to enter into binding agreements

4. Account Registration

Lab administrators must provide accurate and complete registration information
You are responsible for maintaining the confidentiality of your account credentials
You must immediately notify us of any unauthorized access to your account
Each lab account is for one organization only — sharing accounts across organizations is prohibited

5. Subscription Plans and Billing

Raydian Health offers the following subscription tiers:

Plan	Reports/Month	Features
Starter	Up to 500	Report delivery, basic analytics
Growth	Up to 3,000	+ Queue management, Q&A chatbot (50 docs)
Enterprise	Unlimited	+ Doctor ads, priority support, custom integrations

Billing is monthly in advance. All prices are in Indian Rupees (INR) and exclusive of applicable GST
Subscription renewals are automatic unless cancelled before the renewal date
Usage exceeding plan limits will result in additional charges or temporary service suspension
We reserve the right to modify pricing with 30 days advance notice to existing subscribers

6. Acceptable Use

You agree to use the Platform only for lawful purposes. Specifically, you shall not:

Upload fraudulent, forged, or misleading medical reports
Send unsolicited marketing messages through the WhatsApp integration
Attempt to access another lab's data or bypass tenant isolation
Use the Platform to store or transmit malware, viruses, or harmful code
Reverse engineer, decompile, or attempt to extract the source code of the Platform
Use the AI features to generate medical advice that substitutes professional medical consultation
Exceed API rate limits or engage in activities that degrade service performance
Share API credentials with unauthorized third parties

Important: AI-generated report summaries are for informational purposes only and include mandatory medical disclaimers. They do not constitute medical advice. Patients must always consult a qualified healthcare professional for diagnosis and treatment.

7. Data Ownership and Intellectual Property

Your Data: You retain full ownership of all data you upload to the Platform (PDFs, knowledge base documents, patient records). We do not claim ownership of your data.
Our Platform: Raydian Health, including its software, APIs, algorithms, AI models, user interface, and documentation, is the intellectual property of Raydian Tech. All rights are reserved.
AI Outputs: AI-generated summaries and chatbot responses are generated using your data and are considered part of your data. We do not use your data to train our AI models.
Feedback: Any suggestions or feedback you provide about the Platform may be used by us to improve our services without obligation to you.

8. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which details how we collect, use, store, and protect personal data in compliance with the DPDP Act, 2023.

As a lab administrator, you acknowledge that:

You are responsible for obtaining appropriate patient consent before uploading their data
You will comply with all applicable data protection laws in India
You will cooperate with data deletion requests from patients

9. WhatsApp Business Platform Compliance

Use of the WhatsApp integration is subject to Meta's WhatsApp Business Policy. You agree to:

Only send messages to patients who have a legitimate relationship with your lab/clinic
Not use the WhatsApp channel for spam, promotional messages, or purposes unrelated to healthcare
Respect patient opt-out requests promptly
Not send messages outside the approved template categories without patient-initiated conversation

10. Service Availability and SLA

We target 99.5% uptime for the Platform, excluding scheduled maintenance
Scheduled maintenance will be communicated at least 24 hours in advance when possible
We are not responsible for downtime caused by third-party services (AWS, WhatsApp API, OpenAI)
In the event of extended outage (>4 hours), we will provide a post-incident report within 48 hours

11. Limitation of Liability

To the maximum extent permitted by law:

Raydian Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim
We are not liable for any medical decisions made based on AI-generated summaries
We are not liable for delays or failures in WhatsApp message delivery caused by Meta's infrastructure
We are not liable for data loss caused by your failure to maintain backups of your original data

12. Indemnification

You agree to indemnify and hold harmless Raydian Tech, its officers, directors, and employees from any claims, damages, or expenses arising from:

Your violation of these Terms of Service
Your violation of any applicable law or regulation
Your misuse of the Platform or WhatsApp integration
Any claim by a patient related to data you uploaded to the Platform

13. Termination

By you: You may cancel your subscription at any time. Access continues until the end of the current billing period. No refunds for partial months.
By us: We may suspend or terminate your account if you violate these terms, engage in abusive behavior, or fail to pay subscription fees after 15 days grace period.
Effect of termination: Upon termination, your data will be retained for 30 days to allow export. After 30 days, all data will be permanently deleted in accordance with our Privacy Policy.

14. Data Deletion

We enforce strict data retention and automatic deletion policies. Personal data is purged on a fixed schedule:

Patient phone numbers: 30 days
OCR extracted text: 30 days
AI summaries: 90 days
WhatsApp logs: 180 days
Audit logs: 3+ years (regulatory requirement)

Patients may request immediate deletion by emailing privacy@raydiantech.com with the subject "Data Deletion Request". We process all requests within 30 days.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to registered lab administrators via email at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

16. Governing Law and Dispute Resolution

These terms are governed by the laws of India
Any disputes shall be subject to the exclusive jurisdiction of the courts in India
Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a minimum of 30 days

17. Contact Us

For questions about these Terms of Service:

Raydian Tech
Email: info@raydiantech.com
Privacy: privacy@raydiantech.com
Website: raydianhealth.in